“So you're "sorry that this experience has been frustrating". So you're not sorry that this happened because of your technicians' error? Your not sorry that your employee, Corona, bad mouthed a customer? You're not sorry that your painter got paint on my floor and entertainment center? You're not sorry that your employee promised a perfect match on my floor and then couldn't produce? You're not sorry for MY 2 months of inconvenience and stress? Your message focuses on all your company's inconveniences and hard work. It also mentions that you take your customers' "concerns" and "communications" seriously. Obviously not serious enough to communicate directly with me upon my numerous requests. But you have no worries because you got your $20,000, so you can just forget this happened and move on.”
– Kristi B.